1. Introduction

Vanamala Living ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website, you agree to the practices described herein.

This policy is compliant with the Information Technology Act, 2000, the IT (Amendment) Act, 2008, and the Digital Personal Data Protection Act, 2023 (DPDPA), applicable to Indian residents.

2. Information We Collect

We collect the following categories of personal data:

2.1 Information You Provide

•       Full name

•       Delivery address

•       Email address

•       Phone number

•       Date of birth (where provided for personalisation or offers)

2.2 Information Collected Automatically

•       Browsing and purchase history on our website

•       Device information (device type, operating system, browser)

•       Location data (city/region level, derived from IP address or device)

•       Cookies and tracking technologies

3. How We Use Your Information

We use your personal data for the following purposes:

•       Processing and fulfilling your orders

•       Communicating order status, delivery updates, and transactional messages

•       Verifying your identity and preventing fraud

•       Improving our website experience and product recommendations

•       Complying with legal and regulatory obligations

We do not use your data for marketing or promotional communications. You will only receive transactional messages (order confirmations, shipping updates, delivery notifications).

4. Sharing of Information

We do not sell your personal data to third parties. We may share your data with:

•       Third-party logistics (3PL) partners solely for the purpose of delivering your orders.

•       Payment gateway providers to process transactions securely.

•       Technology and analytics service providers who assist in operating our website, subject to strict data processing agreements.

•       Law enforcement or government authorities if required by law.

All third parties with whom we share data are obligated to maintain the confidentiality and security of your information.

5. Cookies & Tracking

We use cookies and similar tracking technologies to:

•       Maintain your session and shopping cart

•       Analyse website traffic and user behaviour

•       Personalise your browsing experience

You may disable cookies through your browser settings; however, some features of the website may not function correctly without them.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order and transaction data is typically retained for a period of 7 years for accounting and legal compliance purposes.

7. Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. All online payment transactions are processed through encrypted (SSL/TLS) channels.

However, no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

•       Access the personal data we hold about you

•       Correct inaccurate or incomplete data

•       Request erasure of your data (subject to legal obligations)

•       Withdraw consent for data processing where consent is the legal basis

•       Nominate a person to exercise your rights in case of incapacity

To exercise any of these rights, please contact us at : vanamalaliving@gmail.com

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their data, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact & Grievance Officer

periodically For privacy-related concerns, questions, or to exercise your data rights, please contact us:

Email: vanamalaliving@gmail.com

We will respond to your request within 30 days as required under applicable law.