Return and Refund Policy

1. Overview

At Vanamala Living we want you to be satisfied with your purchase. We accept return requests strictly under the conditions outlined below. Please read this policy carefully before making a purchase.

2. Eligible Return Reasons

We accept returns only in the following circumstances:
• The item received is damaged or defective at the time of delivery.
• Items are returnable only if unused, in the state you received it, and/or in the original packaging

Guidelines in case of returns for reasons such as change of mind, colour preference, or personal taste

• Refund Type: Issued as a credit note.
• Credit Validity: 6 months from issue date.
• Usage: Applicable on same or higher value items.
• Shipping Fees: Non-refundable; both ways deducted.
• Processing Time: Up to 15 working days.
• Condition: After inspection of returned goods. 

3. Return Window

Return requests must be raised within 48 hours of the delivery date. Requests raised after this period will not be entertained.

4. How to Initiate a Return

To initiate a return, please follow these steps:
• Email us at vanamalaliving@gmail.com within 48 hours of delivery. Subject line to mention : Return request (with Order ID).
• Include your Order ID, a clear description of the issue, and photographs or a short video of the damaged/defective item.
• Our customer care team will review your request within 3–7 business days and communicate the next steps.
Please do not ship any item back without written confirmation from our team. Returns sent without authorisation will not be accepted or refunded.

5. Return Conditions

To be eligible for a return, the item must be:
• In its original, unused condition with all original packaging, accessories, and documentation.
• Reported with valid photographic or video evidence of the damage or defect. Items that show signs of use, assembly, or damage caused after delivery will not be accepted.

6. Non-Returnable Items

The following items are not eligible for return:
• Items damaged due to misuse, improper assembly, or negligence after delivery.
• Items without original packaging.
• Items where the return request is raised after 48 hours of delivery.
• Products purchased under any promotional offer or discounted scheme

7. Refund Process

Upon approval of your return request:
• Our logistics partner will arrange a reverse pickup from your address.
• Once the item is received and inspected at our warehouse (typically 5–7 business days after pickup), your refund will be processed with 15 days.
• Refunds will be issued to your original payment method (UPI, card, net banking, etc.)
• Shipping charges (both original and reverse pickup) are non-refundable and will be deducted from the credit note – In case of returns for reasons such as change of mind, colour preference, or personal taste

8. Exchanges

We do not currently offer direct product exchanges. If your return is approved, you may place a fresh order for the replacement product on our website.

9. Damaged in Transit

If your order arrives visibly damaged, please refuse delivery and notify us immediately. If damage is discovered upon opening the package, photograph it right away and contact us within 24 hours of delivery for the fastest resolution.

10. Contact Us

For all return-related queries, please reach out to:  vanamalaliving@gmail.com

 

Shipping Policy

Overview

We ship across India using third-party logistics (3PL) partners. Delivery timelines are estimated and may vary based on your location, product dimensions, and logistics conditions. Vanamala Living is not responsible for delays caused by the logistics partner, natural calamities, or other factors beyond our control.
Large items such as furniture may require scheduled delivery and installation appointments. Our team will contact you to coordinate.

1. Where we Ship

We ship to all locations within India.

2. Shipping Carrier

We primarily ship orders through reputable logistics providers.  The tracking details and carrier information associated with your order will be provided in your shipment confirmation email/SMS/WhatsApp.

3. Shipping Rate

We offer free shipping within India. For most products shipped within India, displayed prices are all-inclusive, covering taxes and duties. For products that are bulky/oversized items we might charge shipping extra cost which will be specified during product check out process.

4. Shipping Time

Items in stock and shipping from our warehouse are usually processed within 1-3 business days. Once your order is dispatched, orders will be delivered between 7 - 10 days

5. Are there ever any additional shipping fees?

Typically, our transparent pricing covers all associated charges. However, in exceptional cases such as handling oversized items or specialized delivery services, additional charges may apply due to the expertise and equipment required.

6. Insurance

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any order delivered, at which point responsibility for your purchased goods passes to you. We kindly request an unboxing video to be provided within 24-48 hours of receiving your order(s). If packaging appears tampered or damaged, please refrain from accepting the package. If you've designated a recipient other than yourself for delivery (e.g., as a gift), you acknowledge that their signature, or that of anyone at the delivery address, constitutes evidence of delivery and fulfilment by us.

7. Important Information

Order fulfilment times are calculated post order confirmation. Please note that estimated delivery times are provided as a guide and begin from the date of dispatch. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.

8. Cancellation

Once shipped, orders cannot be cancelled.